How We Handle Your Data
This notice explains how Space Capsule Nest collects, uses and protects your personal data when you visit www.spacecapsulenest.co.uk or contact us for information and quotations.
Who we are & what this policy covers
Space Capsule Nest respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you have under data protection laws.
This policy applies when you browse our website, send an enquiry, request a quote, or otherwise communicate with us. If we provide additional notices for specific forms or services, those notices complement this policy.
Our website is not intended for children and we do not knowingly collect data relating to children.
Contact details
Space Capsule Nest is the controller responsible for your personal data collected via this website and our enquiries.
If you have questions, want to exercise your rights, or want details about how we process your data, contact us at info@spacecapsulenest.co.uk.
Depending on your location, you may also have the right to lodge a complaint with your local data protection authority (in the UK, this is typically the ICO).
Please tell us if anything changes
It’s important that personal data we hold is accurate and up to date. If your contact details change, please notify us so we can keep our records correct.
Our website may include links to third-party sites. We do not control them and are not responsible for their privacy practices. When you leave our site, please read the privacy notice of any website you visit.
Types of personal data
“Personal data” means information that can identify you directly or indirectly. Depending on how you interact with us, we may collect the following categories:
Identity Data
Name and basic identifying details you choose to provide in enquiry forms or emails.
Contact Data
Email address, telephone number, and any contact details provided when you request information.
Technical / Usage
IP address, browser type, device data, and how you use our website (often via cookies and analytics).
We may also hold enquiry and project information you send us (e.g., location, intended use, number of units), and communication preferences (e.g., whether you want marketing updates).
We may use aggregated/statistical data to improve our services. Aggregated data does not identify you personally.
As a rule, we do not intentionally collect “special category” data (e.g., health, religion, political views) or criminal records.
What happens if data is missing?
Where we need certain details to respond to your enquiry, provide quotes, or deliver requested information, and you do not provide them, we may be unable to proceed with the request (for example, we might not be able to provide an accurate quotation).
We’ll ask only for what we need to respond properly.
We explain why a piece of data is needed.
If it’s not needed, we won’t require it.
You can contact us directly by email instead of forms.
Direct, automatic, and third-party sources
If we use analytics tools, we do so to understand website performance and improve user experience.
Purposes & legal bases
We only use personal data when the law allows us to. The most common lawful bases include: performance of a contract / steps prior to contract, legitimate interests (e.g., improving our services), and legal obligations. :contentReference[oaicite:1]{index=1}
Respond & provide information
To reply to your questions, share model details, and provide quotations you requested.
Service & relationship
To manage conversations, project notes, and support you during the decision and delivery process.
Website performance
To keep our website secure, stable, and to improve content based on usage patterns.
Promotional offers & opt-out
We may send you updates about our products/services if you asked for information or have interacted with us, and you have not opted out. For certain marketing (especially third-party marketing), we will request an explicit opt-in where required. :contentReference[oaicite:2]{index=2}
You can opt out at any time by emailing info@spacecapsulenest.co.uk.
Browser controls
You can set your browser to refuse cookies or alert you when cookies are set. If you disable cookies, some parts of the website may not function properly. :contentReference[oaicite:3]{index=3}
Who we may share data with
We may share personal data only when necessary for legitimate business purposes, such as with:
We require third parties to respect the security of your personal data and to process it only for specified purposes.
Do we transfer data internationally?
Where we use suppliers/partners that process data outside the UK/EEA (for example, some analytics or email tools), we take steps to ensure appropriate safeguards are in place (such as contractual protections).
How we protect information
We use appropriate technical and organisational measures to reduce the risk of loss, misuse, unauthorised access, alteration, or disclosure. Access to personal data is restricted to people who need it for business purposes.
Access control
Only authorised people can access data needed to handle enquiries and operations.
Secure systems
We aim to keep systems and plugins updated and protected against common threats.
Incident handling
If a breach occurs, we follow appropriate procedures and notify authorities/users where legally required.
Third-party obligations
We expect vendors to meet security standards and to act only on our instructions.
How long we keep your data
We keep personal data only for as long as needed to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. We may retain data longer if a complaint arises or we reasonably believe a dispute could occur. :contentReference[oaicite:4]{index=4}
Where possible, we may anonymise data for analysis and improvement, so it can no longer be linked to you.
Your legal rights over your data
Depending on the applicable law and your location, you may have the right to:
We typically respond to legitimate requests within one month, though complex requests may take longer (and we’ll keep you updated). :contentReference[oaicite:5]{index=5}
Usually no. If a request is clearly unfounded, repetitive or excessive, we may charge a reasonable fee or refuse it, as permitted by law. :contentReference[oaicite:6]{index=6}
We may ask for information to confirm identity to protect your data from unauthorised disclosure. :contentReference[oaicite:7]{index=7}
Send your request by email
To make a request, email us with a short description of what you want (access, correction, deletion, etc.).
Email: info@spacecapsulenest.co.uk ↗We cover all United Kingdom and work with clients across the UK.
Key terms
We may update this policy from time to time. The latest version will be published on our website.
Questions about privacy?
If anything is unclear, email us and we’ll explain how your data is handled for your enquiry or project.
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